FAQ

FAQ

Do you have stock available? How much?

If ‘In stock’ is displayed near item price, we have stock ready to ship. If you place a large order and stock quantity is unavailable, you will receive notification. If you are able to proceed to payment screen then stock level for your order is available.

What is the Estimate Shipping Time to my location?

We use Express Shipping for all orders, for domestic Chinese orders, next day delivery. it will take  3-7 days to all other countries.

How can I pay? What is the process?

For international orders we accept Bitcoin only for payment, our checkout allows you to pay with LTC and ETH using flyp.me to convert to your Bitcoin payment address (select the alt coin tab). Upon pressing checkout an address and amount will be shown, you must transfer the exact amount shown. 

I know you only accept bitcoin but can I pay with bank transfer/credit card/paypal ect.

We do not make exceptions. This is due to the excessive fraud we have experienced when we used to offer these facilities. Chinese nationals may pay via WeChat pay on large orders. 

Do you ship to my country? What is the price?

Yes, we ship to every country. Shipping is included in the listed price.

Can you make my invoice lower to help with import taxes?

We certainly can, just leave customer note when making order. For large orders we sometimes pre-pay these taxes, contact us to find our more.

What voltage will the Power Supply Run on? What plug is included?

Our Power Supply Units are dual voltage and will run in every country, just plug in and mine! We ship the required plug for the shipping address, if you require a different plug to the standard of your shipping address then please advise which plug in the customer notes. 

Are you the real StrongU? How can I trust you?

We are the manufacturer and StrongU has a great reputation worldwide, however it is important to be aware of fake websites and companies. Our business registration is ICP 备 08011625 号-2  Here is certification that Strongutech.com is the only website registered to our company: